Arlo|Smart Home Security|Wireless HD Security Cameras

My Battery Won't Charge

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Crbjr62
Tutor
Tutor

Tried to charge my battery tonight........ no luck. Using my arlo charging cord with my Arlo Pro camera. 

 

Camera and battery act act like nothing is happening...... have removed the battery, removed the device, changed plugs, etc

 

My frustration continues...........

4 REPLIES 4
TomMac
Guru Guru
Guru

First see if the camera work on the ac adapter without battery.

 

If it does, install battery, wait to see if it charges, if not pull and wait a few mins and reinstall... do this 6x

 

Sometime the voltage gets to low to charge and must be bumped up so it will and when first plugged in it will get a small charge each time till regular charging occurs

 

If NG with just power cord, contact Arlo Support

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GBJR
Aspirant
Aspirant

Does the blue light blink when the batteries are charging correctly?

Crbjr62
Tutor
Tutor
It has in the past but is not right now......... with or without batteries. Nothing happens
Crbjr62
Tutor
Tutor
Thanks for the follow up...... none of that worked so I will file a ticket.