Multiple videos created from one motion event

[jguerdat]

I've been having 3-4 videos created from both Pro cameras but only one motion event.  It's not that the motion continues but the cameras seem to think so.  It only happens at night - daytime has been fine.  I use high sensitivity and have been slowly reducing it to see what happens with no luck.  Anyone else?  If so, have you fixed it?  How?

[serghe]

I have one that does the same thing, only on night vision and it recordes 7-8 videos. Sensitivity is set around 60 now

[jguerdat]

Since I'm not the only one, I'd suggest that anyone having this issue should open a case using the Contact Support link at the bottom here.

[JamesC]

jguerdat,

Thank you for bringing this to our attention. I have not seen this behavior. I will escalate this topic for further investigation.

JamesC

[jguerdat]

Case #27613347

[serghe]

Case #27613388

[serghe]

UPDATE: After doing some testing in a closed/dark eviroment (during testing I discovered some permanent noise/sound on the recordings) I will get a replacement this week.