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Moved houses & can not connect base station

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  • ‎2020-02-05 11:18 AM
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Brendi2807
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‎2020-02-05 11:18 AM

We have moved house and have updated to the new app and I can’t connect my base hub to my app account. Can anyone help? Have tried multiple times to reset and power on/off following the online instructions but no success. All three lights on the front are green

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ShayneS
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‎2020-02-05 11:37 AM

Hi @Brendi2807

 

Was the system working at your new home? Are you using the same network?

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