Arlo|Smart Home Security|Wireless HD Security Cameras

Mode and camera not showing

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jglane011
Aspirant
Aspirant

I have five cameras, all five used to show in the "armed" mode.  Now one does not show, how do I add it to the "armed" mode?  Because it is not there it is not sendiing any motion notices, etc.

 

Thank you

 

JGLane

 

5 REPLIES 5
TomMac
Guru Guru
Guru

Go to the  MODE your using and EDIT ( add the missing camera )

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jglane011
Aspirant
Aspirant

Great advice, but when you go to mode you see the four present cameras but no obvious way to add the missing one.  Edit does nothing except the edit for each of the cameras already in the mode.

 

JL

TomMac
Guru Guru
Guru

jglane011 wrote:

Great advice, but when you go to mode you see the four present cameras but no obvious way to add the missing one.  Edit does nothing except the edit for each of the cameras already in the mode.

 

JL


Go to MODE>PICK Mode you want to EDIT use ">"

At bottom of page use + ADD A RULE

SAVE when done

 

see picture

 

 

Capture.JPG

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jglane011
Aspirant
Aspirant

Unfortunately, my picture does not match your picture - I have no link to "add rule"

See picture:

edit mode.png

JamesC
Community Manager
Community Manager

jglane011, 

 

Custom rules cannot be added to "Armed" as this is a default mode. To add additional rules a custom mode must be created.

 

Consider removing the camera that does not have a rule included in the "Armed" mode and go through the sync process again.

 

Settings > My Devices > select the desired camera > Remove Device. After it has been removed, follow the sync process and check the "Armed" mode to make sure the newly added camera has a rule.

 

JamesC