Arlo|Smart Home Security|Wireless HD Security Cameras

Missing motion movements and not receiving email notifications. Tried reinstalling.

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Suzuki Star
Star

My arlo system used to see everything. The slightest movement was noticed and emailed. Now since months it misses movements and does not sent mail anymore. I tried everything even complete reinstallation but it's still a pile of sh...I emailed at least 10 times but no answer at all from Arlo. I'm sure that if I upgrade my system and start to pay a monthly fee per camera it will work like it used to work. But I don't want to pay on a monthly base. I bought an expensive system which didn't need a contract!
I don't like this kind of business. Netflix is much cheaper and has more content to offer. I wish I didn't bought Arlo. I paid more than 1000 euro and have a worthless system now. Can anybody help cause Ari won't!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Hey Suzuki,

 

Sorry to hear the problems you're having problems with your Arlo system. Let me reach out to you via private message to gather more information from you.

jsturess Guide
Guide

Hi Any soloutions to the problem???

I have the same problem, it has worked great, but now it miss some movements.

________________________________________
RBK53| Orbi Router + 3 Satellites
Arlo Pro 2| 5 cameras
Arlo Ultra| 3 base stations and 6 cameras
jsturess Guide
Guide

I have the same problem

________________________________________
RBK53| Orbi Router + 3 Satellites
Arlo Pro 2| 5 cameras
Arlo Ultra| 3 base stations and 6 cameras
JessicaP Arlo Moderator
Arlo Moderator

Hi jsturess,

 

I wanted to let you know that I responded to your private message regarding this.

jsturess Guide
Guide

I Have changed the location for the camera, but I still have the problems. It works for one or two days and then it stop working. The movement check in the app dosent either work, camera dosent react to any movements. But if i put the camera off and on again, via the app, it start to react on movements. So tiered of this!!!!  Is this a software or hardware error?

________________________________________
RBK53| Orbi Router + 3 Satellites
Arlo Pro 2| 5 cameras
Arlo Ultra| 3 base stations and 6 cameras
JessicaP Arlo Moderator
Arlo Moderator

If you're having problems where your Arlo camera doesn't detect motion properly even when using the motion detection test, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.