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Missing cameras with on granted access account

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kajnjim
Aspirant
Aspirant

I granted access to my wife and only 3 of the 5 cameras I granted her access to will show up in her app.  Tried to add device and it fails to find a new device every time.  I have reset the base multiple times without the app on her iPhone being able to find any devices.  Any suggestions?

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jguerdat
Guru Guru
Guru

The person that was granted access can't add a device that's already added in the primary account. Use Settings, Grant Access and add those cameras to her settings. If already there, try removing them and re-add.

kajnjim
Aspirant
Aspirant

Thanks.  I'll give it a shot.