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While using the app, I cannot connect to the microphone camera on Galaxy S9+. I press the mic icon while viewing the live stream, and I receive a message stating "Connection failed." Each camera has the mic turned on, and the phone's permissions are enabled for microphone, phone and storage.
I can access the mic function when I log into my account through the laptop, so I am not sure why it doesn't work on the phone. Haven't seen any posts that address this problem.
Any ideas?
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Hi @TonyTS,
Is this happening when you're trying on cellular data and WiFi? Have you tried to reinstall the app to see if that helps too?
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Hi @TonyTS,
Is this happening when you're trying on cellular data and WiFi? Have you tried to reinstall the app to see if that helps too?
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I reinstalled the app and now everything is working well. Thanks JessicaP!