Major delay with notifications to iPhone arlo pro

[Jchiodo]

Hello

Please I hope someone can help me cause i’m seriously thinking about going out and buying nest cameras and trashing these arlos.

I just had someone walk all the way down my driveway around the back on the deck without any of the 5 cameras alerting me! This is completely useless in my mind. These cameras are supposed to warn me when someone is out there.

And now if I walk outside it takes 10-15 secs before it hits my phone. This has gotten so bad. Why is this???

I tried adding a second base station to improve signal strength but that was a waste of time and didn’t work so I returned it.

I used to love these cameras but now this is getting so bad and not practical.

Please someone help me. Understand why this is so bad now

I wonder if arlo would exchange these arlo pro cameras and update them to the pro 2 if that would fix this issue

Ideas?

[JamesC]

Jchiodo,

How far away is the motion you were trying to detect? Can you provide a screenshot from the cameras field of view so we can better understand the environment?

JamesC

[Jchiodo]

Is this working???!

[Jchiodo]

I just typed up a description and tried to put a pic up but it won’t post the picture. Arlo fix your website and cameras. This is ridiculous. And now I lost everything I typed! I’m not calling costumer care cause it takes sooo long and nothing gets done!

[Boucher187]

I am having the same issues since about August / September that I can recall.  I used to get the Arlo Alerts immediately to my phone.  Now it takes about 5 seconds to get the alerts.  I used to love the fact that I can have someone pull into my 150' driveway and I would know immediatley.  Now it takes 5-8 seconds and they person is already at my house before I know.  Does anyone have any ideas?

[jguerdat]

It's called Arlo Smart. It appears that you have your cameras in Smart which requires post-processing before notifying.

[Boucher187]

That's what I don't get. I don't pay for Arlo Smart and it's not enabled on any of my cameras, but seems to have started around when this feature was added.....

[jguerdat]

You've checked the Smart settings to be sure nothing is activated?

[Boucher187]

I have checked everywhere and I am not in the Smart Plan.  I have and always will have BASIC.  Today alerts took 5-8 seconds to go to my E-Mail and App on my iPhone.

I also added a screenshot on my settings, showing BASIC plan.