Lost primary account access, friends account still works fine

[Rosemarie]

The primary account was setup on my Android phone, but I lost my password and could not remember it so I went through the password reset process.  The password reset was successful, but when I logged back on, the base and all my cameras were gone.  The base and cameras can stil be viewed on my husband’s phone, which was granted access as friend; they all work fine.  How do I get my primary account to work again?

[Louis_ArloPM]

Can you log into the web app to see if the arlo Q still doesn't show up? https://my.arlo.com