Arlo|Smart Home Security|Wireless HD Security Cameras
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Lost all connections ARLO PRO SYSTEM

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  • ‎2019-04-15 03:20 PM
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kzke
Aspirant
Aspirant
‎2019-04-15 03:20 PM
My Arlo Pro system lost all data over the weekend. The base and all cameras were "lost" Had to add the base and now each camera. I have had this system for a few years and this is the first time this happens. No loss of internet connection at all at home. What happened? How can I prevent from happening again? Any help is much appreciated!
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ShayneS
Arlo Moderator
Arlo Moderator
‎2019-04-17 10:09 AM

Hi @kzke

 

That is an odd issue. Have you tried contacting customer support regarding this issue? They may be able to look in to why this occurred. I have attached the link here for you - Arlo Tech Support

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kzke
Aspirant
Aspirant
‎2019-04-17 02:02 PM

Hi @ShayneS!

 

Thank you for your reply. I tried Chat but it did not go thru. I am going to try again, not urgent as I got the cameras back after adding the base station and pairing the cameras again but I will pursue. I'll post anything I find out here, cheers!

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