Locked out of Arlo account

[BR6499]

Arlo has me completely locked out. The app will not allow me to contact anyone. I call their number and the operators voice mailbox is full.

They are taking my money every month.

Does anybody have a working phone number for them?

[JamesC]

BR6499,

When you say you are locked out, could you provide more details? Are you seeing an error message upon trying to login? What are you experiencing?

JamesC

[ML608sc]

Me too-chat bot just keeps telling me to log in to My Arlo, which i cannot do now. Will not connect me to a human, and my account is the issue! 

Did you ever get an actual working phone number?

[JamesC]

ML608sc,

When you attempt to log in to your account, what error message are you experiencing?

JamesC

[ML608sc]

Thank you! This message below! I am trying to log into MyArlo.com.  

Account Log In

We don't recognize this device.

We sent a push notification to  callme  to verify your identity. This screen will automatically disappear when verified.

Notification expires in:

[ML608sc]

Btw--i never receive the verification code-not spam, not anywhere. But I never had a problem before.

[JamesC]

ML608sc,

This is the browser authentication request. If you're having trouble, you can choose a different method by selecting "Try another verification method".

You can read more about two-step verification here: https://kb.arlo.com/000062288/What-is-two-step-verification-and-how-do-I-set-it-up-with-Arlo

JamesC

[ML608sc]

Thank you for trying. I did try the two step, with phone. 

Now when I use your link I get this so I admit defeat. 

Have a good week. 

Sorry!

For technical reasons, your request could not be handled properly at this time. We apologize for any inconvenience.

[Shawna25]

Did you ever get this fixed, I am having the same problem.  It is telling me my device isn't recognized and doesn't send me any push notifications.  I am completely locked out!

[ML608sc]

Wish I did get it fixed--so far, no!  My end stayed the same, Arlo, nope!

[StephenB]

---

@ML608sc wrote:

Thank you! This message below! I am trying to log into MyArlo.com.  

Account Log In

We don't recognize this device.

We sent a push notification to  callme  to verify your identity. This screen will automatically disappear when verified.

Notification expires in:

---

After it times out,  switch to "try another verification message" and select email.

[Shawna25]

Thank you!

I tried that but my phone is the only thing listed.  Nothing sends to my phone but I was previously receiving notifications.

[StephenB]

---

@Shawna25 wrote:

Thank you!

I tried that but my phone is the only thing listed.  Nothing sends to my phone but I was previously receiving notifications.

---

Can you log in on the phone?  If you can, enable email verifications there.

[ML608sc]

Just now--I mean between yesterday and today, I can get on my account again!  I  had phone access but not laptop! 

[Shawna25]

I can get in now too, email verification mysterious showed up as an option.  I was previously unable to get in on any device.

Thank you for everyone's help!!!