IOS Arlo App Microphone Disappear

[benlee]

When I used live view, the microphone button is missing even if I already enabled it in the setting.

Any insights?????

[cbasty1]

Yes with the last version on App Store, mic button on live view disappear ! Why ?
And on the Android version, mic button is still there but don't work

[Redeye33]

Apparently there is a bug and a known issue. I contacted tech support and they're working on a new release to fix it. 

[benlee]

But yesterday when I set it up, the mic on the live view works well???

Today it disappeared????

[ppetit]

Where are the 🎤 mics? I paid this extra money to get the ARLO pro am can't speak through the camera?
Please fix the issue

[TomMac]

Read some of the other threads... a new IOS app came out and it was missing... A fixed version should be along asap

Netgear is working on it

It does work fine in the PC or android app so check your system out ( it effected ONLY the new IOS app )

[RickEdmo]

Same here ... No Mic 🎤

[ppetit]

Well unfortunately I have the iphone and use it while i am away. doesnt help when i am traveling an do not have my PC. 😞

also you have to use chrome on the mac in order to access the mic. 

hope they fix the issues.

[kokweey]

Please fix it. Thank you.

[TomMac]

Known issue with the last release of iOS app...soon

But the PC and android are not effected

[Iseeyou123]

Get it working or refund my money in full

[degrote327]

No Mic access on arlo app on ios 10. Mic does not show in app. Does work on pc. 

[seanJ44]

Yes I just found out the same thing. Arlo can you please advise I'm just using my iPhone which I've always used?

[seanJ44]

I know some folks knock this forum, but it's topics like this that help. I just found out my mic was missing as well and I've looked through the threads and found several discussions about this topic. So it puts me a little at ease to know others are having this issue and the Arlo team is aware and on it

[Jeep4x4Rider]

Same here, glad the Arlo team is actively working a fix.

[JohnSmith75]

must be bug, wait for incoming updates.

[dadzoid]

Me too no push to talk 

[TomMac]

There are at least 4 other threads .... the MIC icon was somehow deleted in the latest iOS App release the other day for the PRO camera.

It does not effect the PC usage or Android app.

It will be fixed ASAP... but it may take a week +/-  due to Apple's app process of aproval

[JamesC]

Engineering is currently investigating this issue. I will post an update as soon as I have more information.  

JamesC

[JamesC · Accepted solution]

Engineering has deployed a fix that should resolve this issue. Users may need to log out and log back in to their iOS app before they will see fix

Please let me know if you are still experiencing any issues with the microphone icon when live streaming using the Arlo iOS mobile app.
 
JamesC

[seanJ44]

James, I just checked and still no microphone on the mobile iOS Phone

[Dyoung805]

Still no microphone. If it's not back soon I may as well return the system cause this just seems like a view of things to come....

[JamesC]

Users may need to log out and log back in to their iOS app before they will see fix.

JamesC

[Ash-Lee]

I have logged in and out of my app and still do not see the microphone option back... am I doing something wrong??

[JPC]

you may need to delete the App and re-download it... it worked for me..