Arlo|Smart Home Security|Wireless HD Security Cameras

Live stream view often only black and white

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CindyMomCare
Aspirant
Aspirant

Why would there be issues with live stream viewing sometimes only black and white instead of color? We have a three camera system and often, regardless of the time of day, the stream is no longer in color. I am not finding a setting and the system only came with a Quick start manual - just installed last week. System running great other than this seemingly odd situation. Anyone have a solution/suggestion for us?  Thank you!

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jguerdat
Guru Guru
Guru
The cameras switch to B&W when the light level drops below a threshold. Thus, an indoor camera with no lights on may be color when the sun is bright but the level may drop below the threshold when a cloud intervenes. Is that what you're seeing?
grandpawmoses
Guide
Guide

Sorry I can't help but here's a link to the full manual.

 

 

 

grandpawmoses
Guide
Guide

Please ignore my previous post. the correct manual is here:

 

http://www.arlo.com/en-us/images/Documents/ArloPro/arlo_pro_um.pdf

 

CindyMomCare
Aspirant
Aspirant

Thank you grandpawmoses!  I will download the manual just in case I may need it for further referrence.  Guessing we'll get use to the dimmer viewing as it happens.