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Why does my camera night infrared come on when I have the camera set to off?
Solved! Go to Solution.
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Thanks for offering to include me in the f/w testing, but unable to check/test as needed right now. And thanks for investigating the issue.
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I would like to participate. I have approximately 22 Arlo pro cameras on a network. The power drain has increased with every recharge to that it is ridiculous changing and charging batteries. The whole purpose is for the system is lost with this problem.
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Thank you for your reply, Tom.
All my Arlo equipment is a month out of warranty.
Reading other support messages here it looks like Netgear provides no repairs for out of warranty equipment. Am I right in assuming this camera is past service life if the next update doesn't fix the battery drain issue?
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Thanks for the info, Luminary.
My one camera has already eaten $20 worth of CR123 batteries the past month. I'm not putting any more batteries in it until I see an update available.
I'm kinda disheartening with the poor level of service from Netgear after reading through other threads here. I was hoping for some sort of refund for the batteries and a replacement camera before reading through the knowledgebase. Especially since I paid over $500 for my 4 camera system at Best Buy.
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Wklovelace3 - its just totally foobarred... I do know the cams Ihave that are hardware version H11 seem to have more issues and drain much more quickly...
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It looks like I'm protected by Massachusetts consumer law. I can return the entire kit to Best Buy if Netgear refuses to fix it. Products sold in Massachusetts have an implied warranty - "warranty of merchantability" for 4 years. Which means that the product will do what it is supposed to unless expressly sold "as is". Mass state law also protects me from warranties that try to limit the implied warranty period.
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And performance with the Android app is SO BAD I don't even bother looking at the videos when I get a notification. The library page just spins and spins and chokes and chokes... I just don't bother, unless the dogs bark bloody murde, THEN I go and sit down at workstation and try to view the videos from there - loads slower than molasses again, but at least with the website it eventually loads... but whatever caused my dogs to bark is long, long gone by the time I am finally, FINALLY, able to view the video.
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So with all the "new" issues... I'm fed up. IR is constantly coming on when cameras are off. Batteries lasting 5-6 days now. All my $2k investment gave me was notifications that the mail truck came. Seriously.
Ive already gotten rid of 5 of them and cancelled my subscription. What a waste of my time and money.
Any suggestions on a new system that ACTUALLY works and does what it's supposed to?
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@secaz wrote:
Hackers have control and are running riot. That's my take. It's like Netgear is chasing them, running around stomping out their brushfires...
When something breaks, it breaks - but to change the nature of what is broken, and when, and the degree? That's human intervention.
The hacking is coming from Arlo's Talented Engineers(Employees) or anyone on their End for that matter who has access and complete control of the Server/Application.. It's nearly impossible for anyone from the outside of Arlo/Netgear environment can get a hold of hacking our systems... Let me put it this way.. The email we create alone for the account on our system is a ticket for an Arlo Employee(EngineerLevel2-3) to gain access whether a password is created or not... If you have called support and gave them your email account where you setup your Arlo is enough for them to gain access.. or they can just pick an account randomly from their Server for testing/diagnosing purposes and have a tier2 group somewhere overseas doing the work.. Who knows.. That's why I highly encourage to create a new account when you suspect a strange activity.... Since Arlo is not disclosing any of these.. Of course, it ends up just a speculation but highly possible..
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Shaeaustin - you are right, doesn't work worth a damn... although when I first got Arlo, it was amazing what the cams caught at night. I live in a dark sky community (no street lights, and hardly anyone leaves coach lights on, and if they do, they have to use dim bulbs) and when I first got my system last spring, I was capturing all kinds of things at night, lots of it wildlife, but now? By the time one of my street cams catches someone walking by at night, that person is already on the way out of frame... I get a video of a leg or a heel...
I miss the wildlife videos... use get get videos of javelina (hairy desert pigs) walking up my driveway and walkway... now, I know they are still out there, but cams don't pick them up at night anymore, even with 100% sensitivity.
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JPC - famous last words before the ship goes down - didn't they say that about the titanic? Or something to that affect.
"Nearly impossible" is NOT impossible - and I've been a Linux enthusiast for over 20 years now, use Linux heavily for my business's infrastructure... I KNOW what's possible...
I'm sorry, but any sysadmin who has ever said to me "we're impossible to hack (because we use Linux)" has proven him or herself a horrible sysadmin and a risk to their employers. ANYTHING can be hacked, and most often it's SOCIAL ENGINEERING that tears down that impenetrable fortress companies think they have built, all because they are using Linux. It is literally loose lips that sink these ships - and that is not a joke. Are all of Netgear's tech and sysadmins tightlipped and incorruptible? They all have top level security clearence, then, I take it? you get the picture. I'll wager not - and that's not to be mean, its just like that everywhere. It's most often the well inentioned employees that are the weakest link.
Apparently, you have NO IDEA the power there is to be had at the Linux command line... but anyone who is out there hacking away sure the hell does, let me assure you...
The type of things I see going on with my Arlo system, I've seen stuff like this happeneing before, and there's always a troublemaking human involved somewhere - either a hacker, or a vengeful employee...
Of course, Netgear won't say boo so I'm free to speculate...
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@JamesC
Please deploy the field trial to me as soon as possible.
Thanks!
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@secaz wrote:"Nearly impossible" is NOT impossible - and I've been a Linux enthusiast for over 20 years now, use Linux heavily for my business's infrastructure... I KNOW what's possible...
Apparently, you have NO IDEA the power there is to be had at the Linux command line... but anyone who is out there hacking away sure the hell does, let me assure you...
I do have an idea.. just narrowing down a possible cenario where a high percentage of hacking takes place and that's usually from the inside job(client-server side/end-user) not so much from the outside world.. That's why it's "Nearly impossible".. There's no question an experienced hacker from outside can and will hack away if he/she intends to but that takes time and wants money for its purpose most of the time... Also, this hacker must be desperate for hacking someone's Arlo system? For what? Bragging rights? lol.. Just a waste of time for a professional hacker that is..
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Where does all this go next? No doubt it is totally unacceptable.
i see some vendors are backing out of Arlo products. It will still leave us with a bundle of useless junk.
is there a connection to the off-loading of the company, or just ineptitude?
..and Arlo keeps regaling the world with bright shiny videos of their wonderful products.
what next????
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Way creepy!!! Fix this now ARLO/Netgear before you become an untrustworthy laughing stock like Facebook for trying to lie and cover it up.
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I am so done futzing with this system. Got batteries draining like crazy again for no discernable reason...
And if batteries drain quicker inside with cams off than outside, that's becasue the IR lights come on all the time... even if you can't see them... but I would think even at night in a home, you'd see them coming on and off as you walk by. My office is usually kind of dim, and I can see the IR lights coming on and off during the day on the odd occasion I plug on in to charge. But I turn the camera to face the wall because I am not convinced they are off, not convinced they aren't streaming video elsewhere, without my knowledge or consent...
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