Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

I have a Arlo pro and Arlo pro 2 and I am unable to reconnect

Reply
Discussion stats
  • 3 Replies
  • ‎2022-01-14 06:27 AM
  • 531 Views
  • 0 Likes
  • 2 In Conversation
Shcollins
Aspirant
Aspirant
‎2022-01-14 06:27 AM
They bot went offline. I disconnected them And now I reconnect them
Labels:
0 Likes
Reply
Message 1 of 4
531
3 REPLIES 3
jguerdat
Guru Guru
Guru
‎2022-01-14 06:31 AM

What are the LEDs on the base showing?

0 Likes
Reply
Message 2 of 4
528
Shcollins
Aspirant
Aspirant
‎2022-01-14 07:33 AM
3 green lights
And the middle light flashing
0 Likes
Reply
Message 3 of 4
522
jguerdat
Guru Guru
Guru
‎2022-01-15 07:20 AM

That's the correct indication.

 

Your original post suggests you "disconnected" the system. Did you just unplug the base or did you remove them in Settings, My Devices? If so the base should have green power and Internet LEDs but the Camera one should be off or amber. So the question is, what did you do to disconnect them and what have you tried so far? What do you see?

0 Likes
Reply
Message 4 of 4
497
Discussion stats
  • 3 Replies
  • ‎2022-01-14 06:27 AM
  • 532 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.