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I had Two Batteries & Charger stop working

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Simonebruno
Aspirant
Aspirant

Honestly stay away, unluckily I bought 4 Arlo pro cameras with two bases Two batteries died, the charger died, I also bought a solar panel, which, of course, is crap as well, it broke as well and the support won't respond. Try Nest, they are very good cameras, at least the have Google behind. I have one and is perfect. Or Ring I have one as well.. no problems so far. SImone

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Simonebruno
Aspirant
Aspirant

And of course the support chat is not working... again.....

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Simonebruno

 

Have you tried contacting customer support by phone? What is the issue you are experiencing with the chat option? I have provided the direct link to support here. - Arlo Tech Support

Simonebruno
Aspirant
Aspirant

Yes, of course, I tred everything.

 

Support told me to send back the crappy solar panel, but I am in Colombia now and from here, sending back the panel is more expensive than the cost of the panel itself.

 

I proposed I would send it back to Arlo in Europe, as in May I will be there.

 

They said is impossible.

 

They also said that I will be out of warranty at that time, as it is one year.

 

So, I decided to destroy the panel in a video and post it everywhere, stay tuned.