How do I change or cancel my Arlo subscription plan?

[marcopassarelli]

Could not change my subscription plan.....it dooesn't shows the "edit profile" button or the "change plan" button.

Tried on the app and on the web...
I am trying to put another 02 cameras on my 04 cameras system, but first I need to upgrade my BASIC plan...

[steve_t]

Can you not do it through your app?

[marcopassarelli]

Good morning Steve,

No option showed in the app or in the webpage. I even tried to reset the base station and make a new subscription, but with no success at all, any other options ?

[watchdog99]

go to settings and click on subscription

[marcopassarelli]

I have already tried that, but it only shows what kind of subscription is mine, no option to change and make an upgrade

[jguerdat]

By any chance are you using a guest account and not the master account?  Settings, Subscription, Upgrade Now should do it.

[marcopassarelli]

Morning jguerdat,

I am the only user in this account, so I think I have the master account?

[jguerdat]

Yes. Post a screenshot of Settings, Subscriptions.

It could be useful to power cycle the base, log out and back in, as well as to try both the app and a browser.

[JamesC · Accepted solution]

marcopassarelli,

What country are you in? Subscription plans are not available in all countries which could be why you cannot upgrade your plan.

Take a look here for more information: Arlo Support What are the available Arlo subscription plans and how much cloud storage is available?

JamesC

[marcopassarelli]

Thank U JamesC,

I did not know about that limitation... I live in Brazil, so I will have to accept that I just spend 200 usd to buy a new Arlo Pro camera that I will never be able to use...

Sad news.

[jguerdat]

You can certainly use the camera. You just can't subscribe to higher plans and servi.