Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Unable to download

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HilPeg Aspirant
Aspirant
 
Model: VMC4030 | Arlo Pro Wire-Free Camera
Master Streak2 Master
Master

In your app go to grant access under settings and enter her email address. She must then install the app on her phone and accept the invite.

HilPeg Aspirant
Aspirant

My wife accepted the grant access, then installed the AP, but unable to download the ap on her phone

Model: VMC4030 | Arlo Pro Wire-Free Camera
Guru jguerdat Guru
Guru

How can she install the app and then can't download it? She already did to install it.

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HilPeg Aspirant
Aspirant

It does not ask for the account to sync the camera on her phone

Guru jguerdat Guru
Guru

When the person that was granted access receives the invite email, she has to follow the directions in it. The system and cameras are already in use so she doesn't try to set up the system again since it won't happen. The directions in the email need to be followed completely and carefully.

HilPeg Aspirant
Aspirant

I get the following message when I try to see the moving action. It read:

 

This video is not able to play in your browser, please download to view.

 

How do I download?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Guru jguerdat Guru
Guru

Select it and then use the Download icon at the bottom.

HilPeg Aspirant
Aspirant

Thanks

Model: VMC4030 | Arlo Pro Wire-Free Camera