Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

HomeKit issue - "Discovering your device. Please Wait"

Reply
Discussion stats
  • 3 Replies
  • ‎2022-08-27 06:17 PM
  • 865 Views
  • 0 Likes
  • 2 In Conversation
Fin76177
Aspirant
Aspirant
‎2022-08-27 06:17 PM

I had this issue before and someone sent me reset token, and started working. Now I have that issue back again. Can anyone from the support staff send me reset token please ?

Labels:
0 Likes
Reply
Message 1 of 4
865
3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator
‎2022-08-29 02:04 PM

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

0 Likes
Reply
Message 2 of 4
845
Fin76177
Aspirant
Aspirant
‎2022-09-08 02:20 PM

Hello , I don't know what happened. All my cameras and base station showing offline. I have all the light as green in the base station but all cameras showing offline in the app and in the web portal. I did all the basic troubleshoot but nothing seems to working. Not sure if this was related to token reset or there's an outage. 

0 Likes
Reply
Message 3 of 4
788
Fin76177
Aspirant
Aspirant
‎2022-09-09 02:26 PM

never mind. After doing hard reset it's working now. I hope I don't have to keep on doing hard reset. There is some weird things going on with the IOS app. 

0 Likes
Reply
Message 4 of 4
761
Discussion stats
  • 3 Replies
  • ‎2022-08-27 06:17 PM
  • 866 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.