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NiMo_74
Aspirant
Aspirant

I'm having problem with my notification thru HomeKit. Sometimes it shows a thumbnail in the notification of the recording and somtimes it dosen't. It's more without than with. Is this a common problem.screen.jpg

4 REPLIES 4
NiMo_74
Aspirant
Aspirant

I'm having problem with my notification thru HomeKit. Sometimes it shows a thumbnail in the notification of the recording and somtimes it dosen't. It's more without than with. Is this a common problem.

 

screen.jpg

JessicaP
Arlo Employee Retired

Hey NiMo_74,

 

Have you tried turning off the notifications from your HomeKit and turning it back on to see if that helps: Get notifications for your HomeKit accessories

NiMo_74
Aspirant
Aspirant
I have tried that and I have still the same problem.
JessicaP
Arlo Employee Retired

I woudld suggest to contact the Support Team to help you further with this. You'll find several ways to contact support through the provided link.