Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Help

Reply
Discussion stats
  • 1 Reply
  • ‎2024-08-28 07:55 AM
  • 381 Views
  • 0 Likes
  • 2 In Conversation
Tlmonty
Follower
Follower
‎2024-08-28 07:55 AM

I recently got a new cell phone. However, when I signed into Arlo app on new phone it says my camera seems to be offline... My modem is working & connected  Camera is functioning fine but initial device screen still shows it as "offline". Even after unplugging then plugging back in...  How can I resolve this issue? 

Labels:
0 Likes
Reply
Message 1 of 2
Views icon 381
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2024-08-29 12:44 PM

Watch the cameras throughout the day today and see if the behavior changes. Let me know tomorrow if the behavior you were seeing is resolved. 

0 Likes
Reply
Message 2 of 2
Views icon 341
Discussion stats
  • 1 Reply
  • ‎2024-08-28 07:55 AM
  • 382 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.