Help onboarding

[Dace8]

VMB4000 Base Station cannot be discovered during setup

I have an Arlo VMB4000 Base Station that cannot be discovered during setup.

The Base Station is connected by Ethernet and has a solid green Internet LED. It is reachable on my local network. Both the Arlo Secure app and my.arlo.com fail to discover it.

I have already performed a factory reset.

I suspect the Base Station may still be registered or activated to another Arlo account. Could an Arlo moderator please help create or escalate a support request and check the Base Station serial number/account activation status in the backend?

I am located in Latvia, Europe.

[ShayneS]

Hi @Dace8 

Thank you for your feedback. Was this device purchased secondhand, or are you the original owner? Was the drive previously onboarded? Do you mind private messaging me with the serial number of the Base station?