Geofencing stopped working

[Mbrown78]

I’ve had this camera for about 1 month. I’ve always used geofencing to arm(record when motion detected/disarm) . For the first three weeks it recorded daily. For the last 6 days, nothing shows up in my library. It will manually record and record by schedule (both show in library). I have taken out the apostrophe in device name, turned on/off in the app and location services on iPhone. All software for ALL devices are up to date. Any suggestions???

[JamesC]

Engineering is aware of this issue and hopes to have a fix available very soon. We apologize for any inconvenience caused, I will provide an update as soon as I have more information on the fix.

JamesC

[Mbrown78]

Thanks!

[Nichole4FSU]

So much for hoping to have it resolved "very soon." Update??

[Mbrown78]

It’s still not working and I haven’t heard anything since. I was wanting to buy an additional camera, but I’ve decided to hold off on that.

[Mbrown78]

Any updates yet? It has been over two weeks since it stopped working properly.

[enjoychewy]

@JamesC So... It's April now. You said you would update your customers "soon". In what world is 10 days considered "soon" for a simple update? I would hazard a guess that Netgear has no idea how to fix it or are dragging their feet on the issue. I have contacted your customer service via live chat, Australian and international Facebook pages AND here and I am unsatisfied by the non-responsive nature of your team. Is this how Netgear supports customers? This is certainly the LAST time I purchase Netgear products and I shall NEVER recommend your products to anyone.

[Jharvey189]

I agree. I bought this unit because of the geofencing option. Had I known it was only a pipe dream, I would've bought something else.

[enjoychewy]

Suddenly, on the 8th of May 2018, the Mode control tab disappeared. The app hasn't even updated via the Google Play store. Wow. Just wow. Netgear's coding team must be a bunch of Muppets! Miss Piggy needs to get her whip out.

[MeanGene]

In the year and a half I've been using Arlo, Geofencing has never worked for me no matter what settings I use.