Arlo|Smart Home Security|Wireless HD Security Cameras

Firmware lost: Arlo Pro Camera not responding after power lost during camera firmware update

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MichiG
Follower
Follower

Hello

the Arlo Pro camera power ran out part way through the camera firmware update. There is no way to get it connected to the base station anymore. Tried all the power off-on steps but still unresponsive. Any ideas how to bring it back to life?

2 REPLIES 2
TomMac
Guru Guru
Guru

Sorry to tell you...if the camera lost power during SW update it is now a brick.

There is nothing you can do to bring it back ( have had it happen to me once ).

 

In the past Arlo might have been able to re-flash it via the usb port but the camera is no longer sold and is on the way out so prob not going to happen.

 

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DJArlo
Tutor
Tutor
and what if Arlo pushed the update automatically without our consent or knowledge, despite the power/battery state of the camera, in other words Arlo's action lead to the failure?