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Ex won't provide passwords for admin rights. Do I have any options or am I out of luck? :(

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  • ‎2019-04-16 10:23 AM
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appygirl82
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‎2019-04-16 10:23 AM

Hello, Recently I got divorced. I kept the house and the Arlo cameras. My ex is the "admin" of the system, he will not provide the password or give me the rights to the system. Do I have any options or am I out of luck?? I'd hate to have to go get a whole new set of cameras 😞

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jguerdat
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‎2019-04-16 10:25 AM

You'd only need a new base, not a whole system. I would contract support and see what they can do. With proper documentation, they may be able to release the system from his account so you can set it up as new in your account. Right now, unplug the base so he doesn't have access.

 

https://www.arlo.com/en-us/support/contact.aspx

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