I can not download movies any more

[hvanh]

I have the Android app and downloading videos stopped working. I can download them through web on PC. Any advice where it may go? On Google pixel 2 phone.

[Endmerku]

Latest App version... 2.22.3_27015
Samsung S10

[jguerdat]

Check permissions for the app in the phone settings to ensure that access to files and folders is enabled.

[cdempsey92]

s10+

Latest app version and latest version of android. everything is completely up to date. 41431409 is my case number

[Bert76]

All permissions are given.

[jguerdat]

Use the Contact Support link at the bottom here. Maybe they're aware of a specific issue causing this.

[Claudio_81]

I'm having the same issue. Can't download to my Samsung Galaxy S10. I've uninstalled and reinstalled the Arlo app. Checked permissions for the app. I used to be able to download videos without any issues. Did the recent arlo update change something?

[ShayneS]

Hello,

The development team has found the issue & a fix will be coming soon. I will provide another update as soon as possible. 

[Rkm234]

Video download now works fine!
Arlo app version 2.13.1_27040.
Thanks you.

[ShayneS · Accepted solution]

Hello,

This issue with downloaded videos appearing as a .bin file should now be resolved. Please download the latest version of the Android app version 2.13.1

If you still experience an issue please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support