Arlo|Smart Home Security|Wireless HD Security Cameras
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Does upgrading subscription allow one to retroactively see two weeks of footage?

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  • ‎2017-07-12 09:43 AM
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Joesph
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‎2017-07-12 09:43 AM

I current own and use the Arlo Pro camera system with the Basic subscription(1 week of footage saved).

If I were to upgrade the subscription today, would I be able to see the content 10 days ago starting today?

 

More specifically just any content that was recorded and not saved locally or deleted by myself.

 

thanks,

 

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jguerdat
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‎2017-07-12 11:24 AM
It's possible (happened to me) but others haven't been so luck. All you can do is try and cancel the upgrade if not.
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ronsmith7144
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‎2017-07-12 02:35 PM

The next step up gives you (copied from my account page):

  • 30 Days of Video memories in cloud (Records when motion/event detected. Up to 10 GB).
  • Up to 10 cameras.
  • Unlimited support.
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