Did the ability to turn your Arlo cameras on/off go away with the new Arlo app?

[Faulk]

Hello,
Did the ability to turn your Arlo cameras on/off go away with the new app?

[StephenB]

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@Faulk wrote:
Did the ability to turn your Arlo cameras on/off go away with the new app?

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The control is still there on my devices.  Are you not seeing it?

[Faulk]

No, not since the new app, everything else is the same

[JessicaP]

Hey Faulk,

You should be able to turn on/off your cameras by going to My Devices > Choose your Arlo camera > Toggle on/off "Device On". If you don't see this option, send over a screenshot that you're seeing on your phone device.

[Faulk]

I was able to do that but the on/off is completely gone now.

[StephenB]

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@Faulk wrote:
I was able to do that but the on/off is completely gone now.

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It is certainly there on my apps - 2.9.2.25930 running on Android 8, and 2.9.1 (1134) running on iPadOS 13.1. I just press the device settings wheel for the camera. 

Where are you looking for it?  Are you using the primary account credentials, or a secondary account that was granted access?

[Faulk]

I’m on iPhone 12.4.1. I’ve had these cameras for over a year and have had the on/off switch in my app. Since I downloaded the new app that Arlo said you had to have, the on/off switch disappeared at that time. I only have one user account. I’ve tried calling and been on hold for 90 minutes to get hung up on twice. Very frustrated, I’ve also tried email with no response and chat told me to call which I did. Very poor customer service

[StephenB]

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@Faulk wrote:
, the on/off switch disappeared at that time.

Can you post of screen shot?  https://www.imore.com/screenshot-iphone

[Faulk]

Here is the screen shot attached.

[StephenB]

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@Faulk wrote:
Here is the screen shot attached.

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Thx.  That's where it's supposed to be (I see "Device On" with the on/off control directly above the battery status).

Also what app version are you using (check "about")?  Mine is 2.9.1 (1134) in iPad 13.1, and 2.9.2_25930 on Android 8.

[Faulk]

App version is 2.9.1

[Faulk]

Here is the screenshot attached

[Faulk]

App version in the link

[StephenB]

Is the camera on-line (able to live stream and record)?

If so, maybe try uninstalling and reinstalling the app.

[Faulk]

Yes, the cameras work fine and I have deleted and reinstalled the app several times. No luck

[JessicaP]

Is your account the main administrator account or grant access account?

[Faulk]

As stated above I have one main account@JessicaP

[JessicaP]

Let me reach out to you via private message to gather some information from you.