Arlo|Smart Home Security|Wireless HD Security Cameras

Delay between actual event and visual

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Geemacnz
Aspirant
Aspirant
I have an 8 second delay when watching in live mode between actual event and visual. I am on ultra fast broadband. Makes the voice function useless and means a long delay for messages to phone if not watching live feed. Good signal on modern I phone and USB speed. Ideas?
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Geemacnz

 

  May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Geemacnz
Aspirant
Aspirant

Ahh none!

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support