Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Defective arlo pro camera

Reply
Discussion stats
  • 1 Reply
  • ‎2017-11-25 07:01 PM
  • 1212 Views
  • 1 Like
  • 2 In Conversation
tonytonyt0ny
Follower
Follower
‎2017-11-25 07:01 PM
Is there any reason why I have to pay shipping costs to replace a defective arlo pro camera that was part of a brand new package of 3 that I bought from Costco? Shouldn’t the shipping costs be covered by Netgear since the camera should have tested to ensure it worked before it was packaged and sold?
Labels:
Reply
Message 1 of 2
1,212
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2017-11-26 07:10 AM

Defects happen at any time, including after shipping and installation. I do agree that the shipping costs shouldn't be ours. Ask for the fee to be waived - that sometimes works.

0 Likes
Reply
Message 2 of 2
1,185
Discussion stats
  • 1 Reply
  • ‎2017-11-25 07:01 PM
  • 1213 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.