Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

Charging Fault - KB Article?

My batteries on 2 of my Arlo cameras were getting low and I decided to bring them in and charge them up. Up to this point they have been working great. However, when I plug the camera in to begin charging a message on my mobile app shows up and states the following: "A charging fault has been detected. Unplug and reconnect the charger from the camera side of the plug. If this error message persists, see KB article for Charing Faults" I have reviewed quite a few troubleshooting chats and nothing seems to work and the message persists. Also, I can not find the "KB Article". Can anyone help me out as the cameras are only 1 year old. Thank you for your time!

Model: VMC4030 | Arlo Pro Wire-Free Camera
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Re: Charging Fault - KB Article?



I purchased the Arlo Pro from Costco in 2018. Recently, i noticed that when i plugged in the power cable into camera, it didnt charge at all.  Even the spare battery, it wouldnt charge a all. There is a message "KB article for Charging Faults".


i did reboot my base or remove battery and plug in. None of them worked.


Does anyone have this experience please help? Thank you.

Model: VMC4030 | Arlo Pro Wire-Free Camera
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