Arlo|Smart Home Security|Wireless HD Security Cameras
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Cannot Speak through the camera when connected to T-mobile data

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Appolo
Tutor
Tutor

Why I cannot speak through the cam are if I'm not in the same network? I can hear and watch when I don't have wi fi but not speak

1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager

A fix for this went out recently that should resolve issues with the push to talk feature when using a T-Mobile device on a data connection. Please let me know if you continue experiencing any issues.

 

JamesC

View solution in original post

7 REPLIES 7
TomMac
Guru Guru
Guru

What device, what OS, more info needed plse

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Appolo
Tutor
Tutor
iOS 10.3.3 iPhone 7 with T Mobile as a server. I cannot speak through the mic when I'm away from home
JamesC
Community Manager
Community Manager

Appolo,

 

This issue is currently being investigated by the engineering team. I will provide an update when I have more information.

 

JamesC

JamesC
Community Manager
Community Manager

A fix for this went out recently that should resolve issues with the push to talk feature when using a T-Mobile device on a data connection. Please let me know if you continue experiencing any issues.

 

JamesC

JPC
Prodigy
Prodigy

It's working for me Tmobile carrier ver. 28.5 .. Using on iOS 10.3.3.. Thanks @JamesC

Aclementino
Aspirant
Aspirant
Can’t speak on the cameras
jguerdat
Guru Guru
Guru

We need a lot more details than that.