Can’t view recorded video. Splash screen showing to activate Arlo subscription.

[Av8tr64]

I can’t view recorded video. There is a splash on the screen that wants me to activate an Arlo smart subscription. I don’t want a subscription and can’t get the screen splash to disappear. I reset the base station with no change.

[jguerdat]

NOt sure this will help but have you tried accepting that invitation and then canceling before actually paying for it?

[Av8tr64]

The screen that shows “learn more” only takes you to a web page with options for subscription descriptions. Nothing I can see to sign up.

[jguerdat]

I think I saw this before but was able to clear it - by clicking elsewhere? Don't remember. I'd start by rebooting the phone and reinstalling the app. Try the web client to see if that is ok.

[Av8tr64]

Thanks for the reply. I’ve reset the system, deleted and reinstalled the app as well as logged in through the web client. I can’t click anywhere on the screen. The whole thing is locked up. I can’t figure out how to clear the message off the screen.

[jguerdat]

I just installed the latest app for a beta I'm in that did something similar but it had a "Dismiss" button I could click on. This was on Android - are you on iOS?

Also, have you gone into the Settings, Subscription area and checked things out there?

[Av8tr64]

Yep, iOS

[jguerdat]

Use the Contact Support link at the bottom here to log an issue with the iOS app.