Can't connect my Base Station to web/app. Removed devices and tried again.
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Hi, I can't seem to connect to my base station through the my arlo web or app. I have green lights on power and internet but amber on camera. I removed all devices from the app and the web to try again but no luck. I have a feeling I have old firmware on it but am not sure how to update the firmware if I can't connect to it at all. Oh, I reset the router, re plugged in the base station (in the right order), tried a factory reset. I think I have done it all?
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You're not using a VPN, are you? You're also on your home WiFi network, too, right? When you reset the base, did you hold the button until the LEDs flashed amber (>10 seconds)?
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If you can't claim the base first, use the Contact Support link at the bottom here. I had a similar situation a while ago which turned out to be a faulty base.
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