Can't charge Arlo Pro battery

[CaliFlyer]

This is the first time I have tried to charge the battery. I'm using the charger and cable that came with the camera and plugging then directly into the back of the camera. I see the error that the charging source can't charge and to use the Arlo adapter but that's what I'm using. I don't have other cameras so I can't try swapping batteries. I've tried pulling the battery out and putting it back in again. This battery was actually a replacement battery sent to me by Arlo support because the first one was bad and just stopped working entirely. This product and quality are so frustrating!

[Streak2]

There could be a chance that the fault has always been with the camera or charger and not the battery.

If you remove the battery and attached the charger does the camera work?

[CaliFlyer]

Yes, the camera works when I remove the battery.

[jguerdat]

That tends to point to the camera instead. Use your existing case or open a new case.