Can't add Arlo Pro camera to BaseStation

[xtiansimon]

No matter how many times I restart or reset the Base Station I can't add my Pro camera. I understand these units are old (and not supported?), but that said they did work two weeks ago before I moved.

Then, I moved and the network changed. I should have read the website. After removing the equipment from my account, I found instructions to simply change the network. Too late now, and I'm reinstalling both pieces of hardware on the APP.

I never used the website https://my.arlo.com/,  and so didn't think to use it to make the switch. That said, the site does show my renamed Arlo Base Station; therefore, I know it's online.

What troubleshooting steps should I follow?

Base Station

Firmware: 1.28.1.0_4738_0d0e9d8

Hardware: VMB4000r3

Arlo Pro 

Hardware: VMC4030

[BrookeN]

Have you fully removed the Pro from the account and then try to add it back on?

[xtiansimon]

"...removed the Pro from the account..."

When you say account, is this different from deleting the device from the App and My Arlo? If you're referring to something else, then you'll have to direct me to where I can find "the account". As I noted in the OP, my only real interaction has been through the App and now My Arlo. When I log into My Arlo, I see the base station is online, and has the new name I gave it, but there are no cameras associated with the base station. It's the same thing in the App. Having upgraded my router about three times since owning the Arlo, I've done this before. I've never had such difficulty.

Here's an account of the blinking lights.

Right now, with everything connected and powered, the base station's three lights are green. The middle light flashes rapidly about ten times, then goes back to steady green. This repeats.

The camera light is steady blue.

When I try to sync, I open the App or My Arlo. I navigate to Cameras > Others > Arlo.

The app finds my base station, or I select it in My Arlo.

The camera is connected to USB/brick plugged into AC power strip.

I get to instruction that says, "Press the Sync button on your Arlo Camera".

I press the sync button, and the blue light on the camera blinks 1/s for about ten seconds.

Once I press Continue, the base station's #2 and #3 lights start blinking 

After 10s, the blue light starts rapidly blinking, and everything resets.

The App goes to "Manually Pair Device", which appears to be the same steps.

[StephenB]

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@xtiansimon wrote:

"...removed the Pro from the account..."

When you say account, is this different from deleting the device from the App and My Arlo?

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No, it is the same.  You are logged into your account in both cases.