Arlo|Smart Home Security|Wireless HD Security Cameras

Can not view the record

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lujiwei Aspirant
Aspirant

I`m from China.i bought the 3 Arlo Pro Cam Kits 2 years ago.It worked well, but now,  i can not see the records on my cellphone and my PC even if it recorded. On the other hand I can`t download the records.Why?

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030 | Arlo Pro Wire-Free Camera
Guru jguerdat Guru
Guru

Governmental Internet interference?

lujiwei Aspirant
Aspirant
I also cannot see the records by using vpn.maybe i have to connect the base with the router by using vpn?
Guru jguerdat Guru
Guru

What are the LEDs on the base showing? If the Internet LED is amber, there's no connection to the servers.