Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Can not view the record

Reply
Discussion stats
  • 3 Replies
  • ‎2019-07-10 04:57 AM
  • 879 Views
  • 0 Likes
  • 2 In Conversation
lujiwei
Aspirant
Aspirant
‎2019-07-10 04:57 AM

I`m from China.i bought the 3 Arlo Pro Cam Kits 2 years ago.It worked well, but now,  i can not see the records on my cellphone and my PC even if it recorded. On the other hand I can`t download the records.Why?

Labels:
0 Likes
Reply
Message 1 of 4
879
3 REPLIES 3
jguerdat
Guru Guru
Guru
‎2019-07-10 05:53 AM

Governmental Internet interference?

0 Likes
Reply
Message 2 of 4
873
lujiwei
Aspirant
Aspirant
‎2019-07-10 06:06 AM
I also cannot see the records by using vpn.maybe i have to connect the base with the router by using vpn?
0 Likes
Reply
Message 3 of 4
867
jguerdat
Guru Guru
Guru
‎2019-07-10 11:26 AM

What are the LEDs on the base showing? If the Internet LED is amber, there's no connection to the servers.

0 Likes
Reply
Message 4 of 4
852
Discussion stats
  • 3 Replies
  • ‎2019-07-10 04:57 AM
  • 880 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.