Arlo|Smart Home Security|Wireless HD Security Cameras

Can not identify device on geofencing

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Papa16
Aspirant
Aspirant

Hi

 

The app  does not allow me to identify or distinguish between multiple iphones, They seem to appear multiple times when trying to select but not sure which device is which. See picture attached.

 

arlo1.jpg

 

 

 

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StephenB
Guru Guru
Guru

@Papa16 wrote:

 

The app  does not allow me to identify or distinguish between multiple iphones, They seem to appear multiple times when trying to select but not sure which device is which. See picture attached.

 


Press the profile icon in the top left, and then privacy center.  Then select "account" at the top, and "available geofencing devices".

 

Once in, you will see what device name is assigned to the device you are using. If that is "iPhone", then you can rename it.  If you only have two phones you want to use for geofencing, then delete all the other phones you see in the list.  

 

Also, I'd delete the iPads, since you generally don't want to use them in the "arrive" or "leave" rules.

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StephenB
Guru Guru
Guru

@Papa16 wrote:

 

The app  does not allow me to identify or distinguish between multiple iphones, They seem to appear multiple times when trying to select but not sure which device is which. See picture attached.

 


Press the profile icon in the top left, and then privacy center.  Then select "account" at the top, and "available geofencing devices".

 

Once in, you will see what device name is assigned to the device you are using. If that is "iPhone", then you can rename it.  If you only have two phones you want to use for geofencing, then delete all the other phones you see in the list.  

 

Also, I'd delete the iPads, since you generally don't want to use them in the "arrive" or "leave" rules.

Papa16
Aspirant
Aspirant

Thanks @StephenB 
That worked perfectly.