Cameras not registering videos although alerts still coming through.

[Ralph09]

I have cameras from two different Arlo series. Alerts are still coming to my phone. No videos are registering or saving. I've unplugged and brought all cameras back to the base station individually. Nothing seems to be working. My base station usually has three solid yellow bars but sometimes the middle bar blinks yellow.

[StephenB]

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@Ralph09 wrote:

I have cameras from two different Arlo series. 

What camera models?  If the cameras have removable batteries, you can open the housing, remove the battery, and look for a label that starts with VMC

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@Ralph09 wrote:

Alerts are still coming to my phone. No videos are registering or saving.

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Can you live stream the cameras?  If so, can you save a manual recording while live streaming?

[Ralph09]

The cameras will not live stream.

One camera starts with A2R.  5EM is what starts the 3 others that are still registering motion but no videos.

[Ralph09]

I tried all of the troubleshooting things and now it won't even register electricity.  Arlo and I can't be friends if this is going to be this complicated to fix.

[StephenB]

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@Ralph09 wrote:

One camera starts with A2R.  5EM is what starts the 3 others that are still registering motion but no videos.

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You are looking at the serial number, which is not helpful.

There is a VMC label inside the housing that gives you the model - the C meaning "camera".  For instance, VMC5040 is what you'll find inside an Ultra camera.  You might also see the actual model printed inside (you certainly will for the Ultra, not sure about other models).

The reason this matters is that newer cameras (starting with the Ultra in 2018) require a subscription to get cloud storage.  A lapsed subscription would explain your symptoms if you have those cameras.

[Ralph09]

My system only keeps 7 days, historically.  Why is a subscription necessary then?  All I want is for the videos to come to my computer.  Is this an ID 10 T error?

[Ralph09]

I'm not sure exactly where to find this "c" number.

[StephenB]

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@Ralph09 wrote:

My system only keeps 7 days, historically.  Why is a subscription necessary then? 

It might not be.  But you still haven't posted what cameras you have.  Note this is a user-to-user forum -  I don't work for Arlo, and don't have any access to any info they might have about your cameras or base.

[Ralph09]

Honestly I don't know what numbers to send...  I'm afraid to unplug anything again but the actual cameras I can do...  Can you help me to help you?  Seriously, I have no idea what numbers to send to you and I have eye issues so it's a little complicated for me.

[Ralph09]

[StephenB]

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@Ralph09 wrote:

I'm not sure exactly where to find this "c" number.

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If your camera housings open (with removable batteries inside), then open it.  The VMCxxxx label is inside (could be behind the battery).

[Ralph09]

[JamesC]

These are Arlo Pro and Arlo Pro 2 cameras. Both of which will still save content to the library for 7 days without the need for a subscription.

The problem you're experiencing is likely related to the base station LED behavior mentioned in your first post, see here for LED behaviors: https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

From your description, it sounds like the base station is offline or has a connectivity issue. Try removing and reapplying power to the base station, pay attention to the LED behavior as it comes back online and let us know what you see.

JamesC

[Ralph09]

Thank you so much!  The cameras (all of them) are back online.  Now I just have to figure out how to get the alerts to my phone again!  LOL