Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Community

Join Now Sign in Help

Reply

Neither of my camera batteries will charge and I am “not entitled to live agent support”. I have my original charging cable plus an Amazon extended cable, neither are working. I have changed the charging block. I have removed batteries and switched. I have tried different plug ins. Can anyone help me??

1 REPLY 1

The arlo pro/2 cameras use a 7.2vdc battery that requires a QC USB charging adapter that came with the cameras. The 5vdc adapter will let you run the camera but will not charge the battery.

If you had allowed the battery to fully discharge the camera will not allow you to charge the battery without human intervention.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.