Cameras not alerting at night

[Soozq11]

My cameras won't send alerts at night. I've checked all my phone (Android - One plus 5T) settings to be sure I don't have the app turned off at night. Please help! I've been burglarized and I need night alerts active.

[jguerdat]

Do you have Do Not Disturb activated? Can you set Arlo to override that setting?

[Soozq11]

@jguerdat r3 model. No "do not disturb" is not on. I have checked ALL my settings, including turning night mode off. Still not working.

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Soozq11]

I am not receiving any alerts at night. I do not have my phone set to do not disturb, and my phone is not set to do not disturb at night. Night vision is fine. I can watch live at night without problems. I'm just not getting alerts at night.

[Soozq11]

My phone is a One plus 5T Android. Their support team could not help.

[ShayneS]

What did you troubleshoot with the support team?

[Soozq11]

I could not reach support. The link carried me back to the same community support page. it seems impossible to directly contact support personnel.

[jguerdat]

As noted many times here, click on the Contact Support link at the bottom here and again on the send page. the 3rd page has contact links:

https://www.arlo.com/en-us/support/contact.aspx