Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Cameras not alerting at night

My cameras won't send alerts at night. I've checked all my phone (Android - One plus 5T) settings to be sure I don't have the app turned off at night. Please help! I've been burglarized and I need night alerts active.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 9
Guru

Re: Cameras not alerting at night

Do you have Do Not Disturb activated? Can you set Arlo to override that setting?

Message 2 of 9
Aspirant

Re: Cameras not alerting at night

@jguerdat r3 model. No "do not disturb" is not on. I have checked ALL my settings, including turning night mode off. Still not working.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 3 of 9
Arlo Moderator

Re: Cameras not alerting at night

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 4 of 9
Aspirant

Re: Cameras not alerting at night

I am not receiving any alerts at night. I do not have my phone set to do not disturb, and my phone is not set to do not disturb at night. Night vision is fine. I can watch live at night without problems. I'm just not getting alerts at night.
Message 5 of 9
Aspirant

Re: Cameras not alerting at night

My phone is a One plus 5T Android. Their support team could not help.
Message 6 of 9
Arlo Moderator

Re: Cameras not alerting at night

What did you troubleshoot with the support team?

Message 7 of 9
Aspirant

Re: Cameras not alerting at night

I could not reach support. The link carried me back to the same community support page. it seems impossible to directly contact support personnel.
Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030 | Arlo Pro Wire-Free Camera
Message 8 of 9
Guru

Re: Cameras not alerting at night

As noted many times here, click on the Contact Support link at the bottom here and again on the send page. the 3rd page has contact links:

 

https://www.arlo.com/en-us/support/contact.aspx

Message 9 of 9