Arlo|Smart Home Security|Wireless HD Security Cameras

Cameras do not detect motion or record. Only worked for one day. Customer service didn't help.

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DFAR
Follower
Follower

Installed 3 cameras and a doorbell 3 weeks ago and it only worked one day.  Cameras now don’t detect motion and don’t record.  I’ve talked with customer service two times and have been told everything looks good on their end.  Customer service is inadequate, not knowledgeable, and wait time is generally a half hour or more.  I am dissatisfied and would strongly recommend someone considering ARLO to choose another company.  Our baby monitors provide better security.  Also, there is no refund policy.  Avoid this company if you truly want a piece of mind.

Model: VMC4030 | Arlo Pro Wire-Free Camera
JessicaP
Arlo Moderator
Arlo Moderator

Hi DFAR,

 

Are you receiving full signal strength from your Arlo Pro camera? Also try using the motion detection test to see if your camera is detecting motion properly: How do I use the motion detection test for my Arlo device?