Arlo|Smart Home Security|Wireless HD Security Cameras
× Some customers in Australia and New Zealand regions may be experiencing problems with live streaming and motion recordings not saved to library. We are working to resolve this issue, please see status.arlo.com for the latest information.
Arlo Community

Camera is not working anymore and shows offline. It has solar power.

Reply
Discussion stats
  • 1 Reply
  • ‎2019-03-20 08:54 PM
  • 1790 Views
  • 0 Likes
  • 2 In Conversation
freycinet
Aspirant
Aspirant
‎2019-03-20 08:54 PM

Hoi, one of my cameras was working fine for weeks and now says it is offline. The other cameras on the same system are fine. They all have solar power. I live a long way from the site. Is there anyway to reboot the camera without being on site?

Labels:
0 Likes
Reply
Message 1 of 2
1,790
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2019-03-21 06:24 AM

Not the camera itself but you caan remotely reboot the base to see if that helps. Settings, My Devices, your base, Restart.

 

It's possible the battery is dead or the camera has been knocked down or stolen.

0 Likes
Reply
Message 2 of 2
1,771
Discussion stats
  • 1 Reply
  • ‎2019-03-20 08:54 PM
  • 1791 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.