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Base Station Is Not Working After Update

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DavidScott
Aspirant
Aspirant

Tried last base station update from remote. Never worked. Started saying base station not connected. Now I’m at the base station site. Ran update. Said latest version. Now won’t connect. Power light comes on green. Internet light comes on green. Then both go off and power light goes yellow. Then goes off. Then starts same cycle. I tried to reset. Got base station to recognize. But couldn’t connect wireless cameras. Any ideas?

Model: VMC4030 | Arlo Pro Wire-Free Camera

Accepted Solutions
ShayneS
Arlo Moderator
Arlo Moderator

@DavidScott

 

Have you tried to reboot the base station manually & test again?

View solution in original post


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ShayneS
Arlo Moderator
Arlo Moderator

Hi @DavidScott

 

Did you perform a factory reset or did you reboot the base station?

DavidScott
Aspirant
Aspirant
I used the reset on the app.
ShayneS
Arlo Moderator
Arlo Moderator

@DavidScott

 

Have you tried to reboot the base station manually & test again?

View solution in original post

jguerdat
Guru Guru
Guru

@DavidScott wrote:

Tried last base station update from remote. Never worked. Started saying base station not connected. Now I’m at the base station site. Ran update. Said latest version. Now won’t connect. Power light comes on green. Internet light comes on green. Then both go off and power light goes yellow. Then goes off. Then starts same cycle.


Something is broken, either the power supply or base. Open a case wit support:

 

https://www.arlo.com/en-us/support/contact.aspx