Bad battery and charger

[Sims3102]

Only 6 months and one camera is saying I need a new battery.? Does that seem right? Another camera is saying cord not compatible even though the cord is the one that came with the product. Anyone else have this problem?

[steve_t]

6 months is still under warranty. You should be able to get sorted under that.

Can you please post a screenshot of the message saying you need a new battery?

[Sims3102]

Here’s a pick about the battery and you can see the icon for the charger not working on other battery.

[jguerdat]

The picture shows a message about needing to CHARGE a battery, not replace it. Also, the charge icons show the proper ones - what makes you think the chargers aren't working? The top one shows that it's plugged in as if there's no battery installed which is what a Q camera will show (haven't tried just power with no battery on a Pro camera so I'm not sure what would be displayed).