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Geofencing is set up on both mine and my wifes Android phone. When she leaves her status changes to Out Of Zone. When I leave my status changes to Out Of Zone. When either of us returns their status changes to In Zone so Arlo seems to recognize when one or both of us is home and when one or both of us is gone. Geofencing is turned on on both phones.
Under Mode/Arlo Base/Geofencing/Select Mode it shows Away Mode = Armed and Home Mode = Disarmed. The problem is under Mode it always shows Arlo Base as Disarmed. Is this supposed to change automatically to Armed when both of us are gone?
Also under Settings/My Devices it shows Arlo Base and under that a second Arlo Base with a bell and then the three cameras. Selecting Arlo base it shows me a bunch of information. Selecting Arlo Base with the bell it just shows the name Arlo Base.
If the Mode status for Arlo base is supposed to change based on whether both of us are gone or one or both of us is home what might be the reason it is not changing?
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Troubleshooting
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A frequent solution is to remove special characters from the iPhone's name which have been causing an issue.
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This was it! Yea my wife's phone had an apostrophe (Kaitlin's Phone) in the name under the iOS settings. As soon as I removed this it worked. Just in case this was a two part solution, I did have her phone logged in under my main Arlo account when I changed the name. Her phone is now back to the secondary account and everything now works as it should.
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Thanks for that I Have an iPhoneX and was driving myself crazy ovver geofencing not working. I'm now all set.
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I now have 3 cameras that don’t work. I would return them if you’re asking. That’s just my opinion based on my experience and price of product.
Shouldn’t require all that
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I am having the same issue with the iPhone X. I can get it to select the device if I act fast as mine disappares as well... but it still doesnt work because its noting that the phone is unavailable! So far, I can't find a fix!!!
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Didn’t work for me but you can try. 3 of my 4 cameras no longer work so I won’t be buying anymore. Good luck with yours.
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1. While away from “Home” I went into the app and made sure my location services was transmitting to Arlo. My location Updates on the map so I knew we were good there.
2. I unselected all paired devices for geofenceing and saved. Closed the app.
3. Renamed my phone in phone settings to remove all punctuation and spaces. (NameiPhoneX)
3. While back in the app I selected the phone that kept disappearing first and only then saved as quickly as possible. If you go to the prior page and under devices you see (1) selected but your phone name still disappears when you’re in the devices page, it’s still selected. You need to be quick with this task!
4. Since you’re away from home, you will need to manually enter your home address and update.
5. With devices showing one, you can go in and select additional devices if needed and save.
6. Repeat for each camera.
Once this is done once for each camera, your new phone will remain on the list and will no longer diappear..
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The Privacy settings is what the issue was with my phone Settings>Privacy.Locations Services "on">Arlo .Always
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Geofencing is only half working, and even then it's undependable. When I leave it switches to Home -Away mode most of the time. Returning says in Home zone but never swithese to Home disarms. Only way to make it disarm is to open the app, then it switches. C'mon Netgear fix this bug or stop telling people it's a feature of the app. It's only a feature if it WORKS.
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When using geofencing, my arlo app shows "disarmed", at all times. When I leave and enter the zone, it shows me in and out properly. I also receive a message showing that arlo has changed to away or home mode. My wifes arlo shows it armed or disarmed properly on geofencing. No matter what mine always shows "disarmed", whether it is armed or not. This is only with geofencing, which we use 99% of the time.
I'm up to date on version of arlo and iphone software. This was working fine before the last 2 updates of arlo. I have uninstalled and reinstalled the app with the same issue occuring. I have also redone the geofencing mode, renamed what the modes it goes to when in and out of zone, etc etc and it still shows "disarmed" on mine, while displaying the proper name and setting on my wifes. I have an iphone 8+.
Anyone have a fix?
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