Arlo wire free We changed the internet in our home

[santosh_ps]

Hi
We changed the internet in our home. then I connected the base station to the new internet using ethernet cable.

Then i synced the camera with the base station...blue light blinking and all that fun stuff. But when I hit Finish on the app or on computer, it reverts back to "Add device" instead of showing the camera video. It is basically not recognizing at all that i completed adding the base station and camera, it looks like.

Please help

thanks

[steve_t]

What LED lights are green or amber on the base station?

Maybe try a hard reset of the base station with the button on the back

[jguerdat]

I've changed the router in my network many times as well as the modem (somewhat similar to changing ISPs but not exactly) with no issues - I did nothing to make Arlo work. Did your router change (ISP-owned maybe)?  ISP-owned routers have been known to need settings changed to allow access to the Arlo servers.