Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo status page

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waynebaron
Luminary
Luminary

There was a partial outage on 9/8 that affected motion capture recordings.  Arlo team went as far as to create a post about it in the Arlo Stories section, and in that thread they gave a link to the following page to check status:

 

https://status.arlo.com/

 

The problem here is that this page shows no outages reported on 9/8.  

 

Arlo, if you are not going to be proactive in telling customers that there is a problem/outage, then you HAVE to have the status page accurately reflect that an outage was indeed, reported, acknowledged, and address on your status page!

 

Having neither a proactive means to detect problems, nor a historical/real time way to check status is ridiculous!

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JamesC
Community Manager
Community Manager

waynebaron,

 

The https://status.arlo.com page is a very new implementation and we're still working on the automated outage reporting. We've given this feedback to the team handling the website and hope to see improvements made on this in the future.  

 

Thanks,

JamesC