Arlo sends a verification code after the login time expires!

[Brenton59]

Well, I'm in an endless loop..

The verification code arrives about 3 minutes after the 2 minute window expires...

I've loaded webmail in case my Outlook is slower..

Apparently I don't qualify for human help..

Hey Arlo team, please check that your software processes work!

So frustrating..

[Dannybear]

Can’t comment on email delay, it could be the email provider.

If you have a mobile you can use the mobile push notification request to accept the 2fa event but you only get 30sec and can be a pain if the App takes longer to open on the mobile.

[Brenton59]

Thanks, or it could be that Arlo is sending the messages after the verification times out.

As I set the account up some time ago without two factor, there's no choice for a push notification.

Well, I could -  if I could log in to set it up..

[Dannybear]

I take your point, one of the moderators @JamesC or @ShayneS might be able to assist if you pm them on this forum.

[StephenB]

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@Brenton59 wrote:

it could be that Arlo is sending the messages after the verification times out.

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Then it would fail for everyone, which isn't happening.

You aren't seeing anything in the trusted device list when you select "Try another verification method"?